Privacy Policy & Ethical Trading Policies

Discover Minta Packaging’s dedication to fair trading practices and responsible sourcing of our products.

Minta Packaging is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly. This Privacy Policy explains how Minta Packaging collects, uses, shares, and protects your data when you visit or make a purchase on its website. Minta Packaging’s Privacy Policy complies with Google Merchant Center requirements, the Protection of Personal Information Act (POPIA) of South Africa and global e-commerce best practices.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

You voluntarily provide your personal information when you:

  • Place an order
  • Create an account
  • Contact us via email, phone, or WhatsApp
  • Submit website forms

This include:

  • Personal & Company’s details
  • Phone number
  • Email address
  • Billing and delivery addresses
  • Payment method details

1.2 Automatically Collected Information

Collected via cookies, analytics tools, and server logs:

  • IP address
  • Device information
  • Browser type
  • Pages viewed and time spent
  • Referring URLs
  • Shopping behaviour

2. How We Use Your Information

Minta Packaging uses personal data for purposes that include:

2.1 Order Processing & Fulfilment

  • Processing payments
  • Delivery and dispatch
  • Order updates and notifications

2.2 Customer Support

  • Responding to enquiries
  • Warranty and product support
  • Returns and refund processing

2.3 Legal & Compliance

  • Fraud prevention
  • POPIA compliance
  • Google Merchant Center policy compliance

3. How We Share Your Information

We do not sell your personal information. We only share data with trusted service providers when necessary:

3.1 Legal Authorities

Where required by law, court order, or anti-fraud protection. All partners are required to comply with POPIA and maintain data confidentiality.

4. Data Protection & Security

We implement strict administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Anti-fraud monitoring
  • Restricted employee data access
  • Regular security audits

Despite these measures, no online system is 100% secure. However, we take all reasonable steps to protect your personal information.

5. Your Rights Under POPIA

You have the right to:

  • Access your information
  • Correct inaccurate data
  • Request deletion where legally permissible
  • Object to processing
  • Opt-out of marketing
  • Request details on how your data is used

To exercise your rights, email us at: info@mintapackaging.co.za